About us

West End Service, now an All Roads company, is the top local supplier and service provider for the towing and recovery industry. 


Our Original Roots

On November 12th, 1928, Charles A. Klein, Sr. opened for business, providing general vehicle repairs and towing in a small two-bay building which is still in use today.

Today, the business continues to operate in the heart of Ellicott City with dedicated bays for mounting and servicing carrier & wrecker bodies. We proudly maintain our family-owned feel, with the third generation of the Klein family active in daily operations.

Our Parts Department is fully stocked and offers a convenient delivery service.

Authorized Distributor for: MILLER INDUSTRIES TOWING AND EQUIPMENT, INC., offering Century, Challenger, Champion, Chevron, Eagle, Holmes, and Vulcan carrier & wrecker bodies.


Mark Klein Sr., President

Susan Anderson, Controller

Wendy Morgan, Office Manager

Kayla Bockman, Admin.


Mark Klein, Jr., Outside Sales
Elizabeth Bitzel, Sales
Doug Martin, Sales
Michael Dwayer, Sales
Blake Longin, Sales
Joseph Wrobel, Stock


Kevin Bloom
John J. Klein, Jr.
Cara Miller, Admin.


Randy Hart, Warranty Administrator
Pat McGeeney, Svc. Supervisor
Victoria Miller, Svc Advisor


Ron Napier
John Behn
Kenny Leister

Print Friendly, PDF & Email